 Send email of quotation offer from the pool of leads of potential customers.
 Respond to customers’ inquiry thru email or call in a timely manner.
 Work with the whole team to ensure everyone is providing excellent service based on company\'s standard.
 Attend meeting every month to touch base on future plans.
 Collect and keep all sales documents for future use.
 Write correspondence for circulations.
 Ensure all technical and administrative documents are sorted, filed and kept accordingly.
 Scan and photocopy necessary documents.

 Conduct Product Knowledge training to all new joiners to ensure they have the right knowledge before going to operations.
 Develop training manuals, multimedia visual aids and other educational materials.
 Provide Early Morning Trainings to around 170 sales associates across Shoemart Abu Dhabi and Al Ain to maintain high level of customer service.
 To ensure all new products have been cascaded to all the staff on a regular basis.
 Work with Store Managers and Area Managers to make sure all the training needs are addressed accordingly.
 Send report on a daily basis.
 Do admin tasks that require proficiency in Word, Excel and Powerpoint.
 Organize staff training records per store.
 Responsible in developing talents and honing skills that will lead to professional growth.

 Deliver training programs on Sprint’s products and services.
 Work with Product Training team and internal departments to develop classroom e-Learning courses and instructional design materials.
 Write and maintain course descriptions.
 Develop training manuals, multimedia visual aids and other educational materials.
 Track and report training statistics on a monthly basis.
 Responsible for training new employees and eventually decides if they are to be hired or otherwise.
 Update all employees with new policies for products and services by meeting with shift managers and team leaders.
 Participate in product launches.
 Communicate with management on a weekly basis.
 Maintain positive and professional attitude.

 Responsible for making outbound calls and closing sales for Sprint, the third largest Telecommunications Company based in the United States of America.
 Work directly with customers via telephone to describe products and/or services in order to persuade existing customers to purchase new products and/or services.
 Educates customers on product offerings and services to improve their \"on-line presence\" and explains pricing and answers questions from customers building value in the customer relationship.
 Follows up with customer via telephone following initial sales contact.
 Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
 Places a minimum of 70 outbound calls each day.
 Continued product education to better service customer calls.
 Maintains accurate daily record of sales in sales tracker.